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Tuesday, September 22, 2009

Service Champions, Wellcare Clinic


















This particular Clinic is a "home for the aged staff". Hey, hey, wait, that's an acronym.



AGED means:


A - All service,
G - Good-hearted,
E - Energetic,
D - Dream Team

(or shall I say Deliso Dream Team?)





Go Team! Ennie (the mother hen), Adi (with the in-control attitude), Pia (the pretty babe), Heidi (with the sweet little smile), Myra (with that cute face) Nenette (with the calm look), Domeng (the reliable and dependable guy) and the good Doctor (the big boss of course). These guys have their own colorful stories to tell, personal, family and work-related).

On the service side of things, running a clinic is not that simple. Its significance is tremendous. Take a look through the simple eyes of mine. When I am there waiting for my turn to be seen by the doctor, I get to observe what is happening, just looking at the patients and the staff in their usual busy state. People exchanging conversations, papers being endorsed, supplies being prepared, forms being filled-out, doctors being informed, names being called, notes being jot down, etc. At least there's television for viewing while waiting.

In my mind, all sort of things just hang around. How do these patients feel, are they afraid of what the doctors will declare as their illness or how much this illness will cost them with all the prescribed medicines and diagnostics? How many more days needed to visit and re-visit the clinic for diagnostics and consultation? Will there be pain, bitter pills, horrifying vaccines?
This is no better than when I am in a dentist's chair, whew!

Sure wish you have friends around in times of doubt and fear. Prayers though are highly recommended. Our guardian angels are always at our side, whatever happens. Call the great healer, our Lord.

Anyway, I just want the staff to know that they have significant roles in their profession. They have that great opportunity to touch lives and be of service to others. Their good practice with a tiny smile or a caring touch can make a difference for a fearful patient (whether he or she is difficult or not to handle and please).

Happy Anniversary guys! May God shower you and the clinic more and more blessings each year. To those who are celebrating their anniversaries, whatever annual thing you have, congratulations and more success!

The patient does not care about your science; what he wants to know is, can you cure him?
Martin H. Fischer

A hospital should also have a recovery room adjoining the cashier's office.
Francis O'Walsh
Drugs are not always necessary. Belief in recovery always is.
Norman Cousins
Whoever thought up the word "Mammogram?" Every time I hear it, I think I'm supposed to put my breast in an envelope and send it to someone.
Jan King
Cancer is a word, not a sentence
John Diamond

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